Launch Troubleshoot- Empty Fields

Your survey is ready to go, but when you click checkout an error box appears. This specific error code “Survey contains empty fields” means somewhere in the survey a question or text field is blank.

Any text field will need to be filled in as you can't launch with empty fields. If you left an answer field blank on purpose, we can show you two ways to resolve.

Solution 1

You can go back and make sure all fields are filled in. Even in answer spaces where you used an image the text field must not be blank, adding a simple label will allow you to launch. 

Solution 2

The second option is to use our AYTM logic. If you don't want to add text in an answer field you can use our [hide text] logic, allowing you to launch the survey without adding a label as shown below. 

If you have any other questions, please feel free to reach out in our online chat and our team will be happy to assist you!