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You have decided to downgrade your account? See the directions below.

Change License

  1. Go to your Account tab at the top of your page and click License.

This will take you to your License page giving you access to your subscription options.
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Downgrade

  1. From the License page you will find a drop-down menu labeled Manage Your License.
  2. Click the drop-down menu and select Downgrade to Plus at the End of Cycle.

This will allow you to have the benefits of your Max or Enterprise account for the remainder of your billing cycle. You will be downgraded by the end of the cycle.

If you have opted for the monthly billing cycle, you will be downgraded at the end of your monthly cycle.
If you have opted for the yearly license, your aytm account will be credited with the remaining funds that have been used to pay for the rest of the year. 

All surveys drafted and completed through your previous license will still remain on your account once you downgrade. 

See our Pricing Page here for more details. 
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If you have any additional questions please reach out to support@aytm.com or click the chat bubble at the bottom right to start a conversation. We look forward to hearing from you!